Refund policy
Refund and Returns Policy
Last updated October 5, 2026. Drafted from standard e-commerce policy templates. This policy has not been reviewed by a lawyer.
|
The short version
|
1. The Noble Ritual 30-Day Quality Guarantee (limited warranty)
We stand behind the quality of every product we sell. The Noble Ritual 30-Day Quality Guarantee is a limited warranty. It covers you if:
- your product arrives damaged in transit, or you receive the wrong item (report within 3 days of delivery); or
- your product arrives defective or does not work when used as directed, or a manufacturing defect appears during normal use (report within 30 days of delivery).
Delivery dates are taken from the carrier's tracking. The guarantee is a quality guarantee. It is not a satisfaction or money-back guarantee, and it does not cover a product that works as described.
2. How to make a claim
- Email contact@nobleritual.com within the time limit above.
- Include your order number.
- Include a clear photo or video showing the damage, defect or wrong item. For a product that powers on but does not work correctly, a short video of the problem is required.
- Include a written description of the problem of at least three sentences: what happened, when it started, and how you were using the product.
- Complete any troubleshooting steps our support team sends you. Many issues (charging, seating a capsule or basket, descaling) are solved this way in minutes.
If we need the item back to confirm a defect, we will email you return instructions. Return shipping is paid by you. Please do not send anything back without written instructions from us; items sent without them cannot be accepted.
We aim to reply within one business day.
3. What we do for a verified claim
- Replacement first. We ship a replacement of the same item (or the defective part, where that fully fixes the problem) at no cost to you.
- Refund only if we cannot replace. If a replacement is not possible, we may refund the price you paid for the affected item to your original payment method, at Noble Ritual's discretion. Refunds usually post within 5 to 10 business days of approval. We cannot refund to a different card or account.
4. What the guarantee does not cover
- Change of mind, taste or flavour preference, or a product no longer being wanted.
- Damage from misuse, from not following the instructions, or from improper cleaning or descaling.
- Damage from using the wrong charger, cable or power source, or the wrong voltage.
- Accidental damage (for example drops, impacts or liquid damage) and normal wear and tear.
- Items received free as gifts or promotional items.
- The Shipping Protection fee, once the order has shipped.
- Claims made after the time limits in section 1, or without the information in section 2.
5. All sales of non-defective items are final
We do not accept returns or give refunds for items that are not damaged, defective or wrong. This includes change of mind, taste preference and items that are no longer wanted, whether opened or unopened. Please check your order before you place it. This does not limit the statutory rights described in section 8.
6. Lost or stolen parcels and Shipping Protection
Delivery times and what happens if a parcel is late are covered in our Shipping Policy. Orders that include Shipping Protection (shown in your cart as the Noble Ritual Delivery Guarantee) are covered against loss, theft and damage in transit. Tell us within 30 days of the expected delivery date. Lost or stolen parcels are reshipped. A refund is given only if a reship is not possible, at Noble Ritual's discretion.
7. Subscriptions
You can cancel, pause or skip a subscription at any time before the next renewal from the link in any subscription email, or by emailing us. If a renewal charges after you meant to cancel, tell us. If the order has not shipped we will cancel and refund it. Full detail is in our Subscription Policy.
8. Your statutory rights
This policy is in addition to your rights under the law where you live, and nothing in it limits them. If you are in the UK or the European Union, you may cancel most online orders within 14 days of delivery for any reason; you may be asked to pay the return shipping, and sealed goods that are not suitable for return once unsealed (such as opened food products) may be excluded. In Australia and New Zealand, our goods come with guarantees that cannot be excluded under consumer law.
9. Orders placed before October 5, 2026
Orders placed before this policy was published keep the terms that applied when they were placed, including the previous 30 day guarantee on the Ritual Blend. Email us with your order number and we will apply the right terms.
10. Before you open a dispute
By placing an order you agree to contact us at contact@nobleritual.com and give us a reasonable chance (at least 5 business days) to resolve any problem before opening a dispute or chargeback with your bank or card provider. Most issues are resolved in a single email. We keep order, delivery and correspondence records and provide them to the card provider in any dispute.
11. Frequently asked questions
My Brulé will not turn on. What should I do?
Charge it fully with the cable supplied for at least an hour, then try again. If it still will not start, email us your order number, a short video of the problem and a description of what happened, and we will take it from there.
My parcel arrived damaged. How quickly do I need to tell you?
Within 3 days of delivery, with photos of the item and the packaging.
Do I need to send the product back?
Not always. For many defects the photo or video is enough. If we do need it back, we email you return instructions, and return shipping is paid by you.
Can I get a refund instead of a replacement?
Our remedy is a replacement. A refund is given only at our discretion when a replacement is not possible.
I changed my mind. Can I return it?
No. All sales of non-defective items are final. Your statutory rights where you live are not affected.
How long do refunds take?
Approved refunds go back to your original payment method and usually post within 5 to 10 business days.
12. Contact
Email contact@nobleritual.com. A real person reads every message, Monday to Friday.
